InfraCo Asia conducts its business with the highest ethical standards and in compliance with all relevant laws. We encourage anyone to raise any concerns they may have, about potentially unethical conduct or illegal activity in InfraCo Asia’s business.

InfraCo Asia encourages persons raising concerns, complaints or whistleblowing reports to either follow your organisation’s prescribed procedure OR to use InfraCo Asia’s complaints and whistleblowing procedures as set out below.

All concerns and reports will be accepted, documented, evaluated and investigated in an effective manner, as set out in our policies.

1. Are you directly or personally affected by the services provided by InfraCo Asia and its affiliates?

2. If you would like to lodge a report or complaint anonymously, please dial a SafeCall Number

SafeCall is an independent and professionally managed external whistleblowing hotline provider. Each call is treated in confidence by trained SafeCall staff who will summarise the content of the call and send a report to the InfraCo Asia Compliance Team for dissemination as appropriate. SafeCall will not disclose a person’s name if they wish to remain anonymous.

* InfraCo Asia has arranged for ‘free call’ services through Safecall for most of the countries that InfraCo Asia is mandated to cover, and to the extent possible.

SAFECALL NUMBERS
COUNTRY NUMBER TO BE DIALLED
Bangladesh

+44 191 516 7756

Bhutan

+44 191 516 7759

Cambodia

1800 209 761

India

000 800 440 1256

Indonesia

007 803 440884 (PT Telekom)

001 803 440 884 (Other)

Lao PDR

+44 191 516 7754

Myanmar

+44 191 516 7761

Nepal

+44 191 516 7761

Pakistan

00800 900 44036

Philippines

1800 14410499

Singapore

800 4481773

Sri Lanka

2423109 (if calling from outside Colombo prefix with 011)

Vietnam

121 020036 (Mobifone)

120 11157 (VNPT)

122 80725 (Viettel)